DELETE YOUR ACCOUNT
This page explains how to delete your account and all associated data for the ULTRA+ app (package fit.ultraplus.app), operated by Longhill Ventures LLC. You can do it yourself inside the app, or ask us to do it by email.
Deletion is permanent
There is no undo and no recovery window. Your training history, nutrition logs, and coach memory are erased. Any remaining paid time is forfeited and is not refunded.
Before You Delete: Cancel Your Subscription
If you subscribed through the Apple App Store or Google Play, only you can cancel that subscription, in your store subscription settings. Deleting your ULTRA+ account does not cancel it, and the store will keep charging you. The app checks for this and will stop the deletion, then offer to open your store subscription page.
If you subscribed on ultraplus.fit, there is nothing to do. Deleting your account cancels that subscription automatically as part of the same flow.
Option 1: Delete in the App
- Open ULTRA+ and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete Account.
- Read the confirmation, then press and hold the delete button until it fills.
- Your account and data are deleted immediately and you are signed out.
Option 2: Request Deletion by Email
If you can no longer access the app, email us from the address linked to your account with the subject line Delete my account. We will verify that the request comes from the account owner and complete the deletion within 30 days.
What Is Deleted
Deleting your account erases everything we hold about you in the app. We do not offer partial data deletion separately from account deletion.
- Your account and sign-in credentials
- Profile and onboarding answers (name, email, age, body stats, goals, equipment, injuries)
- Workout history, templates, and personal records
- Nutrition logs, barcode scans, and body measurements
- AI coach conversations and coach memory
- Push notification tokens and notification preferences
- Analytics identifiers tied to your account
What Is Retained, and For How Long
- Encrypted backups: copies may persist in routine encrypted backups for up to 30 days before they are overwritten on our normal schedule.
- Billing and tax records: our payment providers keep the transaction records we are legally required to retain, for as long as the law requires. These are no longer linked to an active account.
Questions
Email support@ultraplus.fit and a human will answer. See also our Privacy Policy and Terms of Service.